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FLOW chooses eco-friendly operations

Tuesday, April 25, 2017    

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Telecommunications firm FLOW says it has reaffirmed its commitment to support the global “Go Green” agenda for businesses to implement eco-friendly practices and methods in their day-to-day affairs.

According to Heather Wallen-Bryan, FLOW’s director of business continuity, safety andsecurity, over the past 10 years, the company has adopted a number of new recycling programmes for solid waste (refuse) at its corporate offices and throughout its technical operations.

“At FLOW, we are very aggressive with our efforts to conserve on resources while also preserving the environment in which we operate. We take a systematic approach to the responsible recycling of materials and we have also engaged a number of bodies and certified, third-party operators to assist with our efforts,” Wallen-Bryan shared.

“As a responsible corporate entity, we look at every aspect of our product life cycles to ensure that we are operating in the most efficient and environmentally friendly manner,” she added.


This, according to a release from the telecommunication firm, includes assisting FLOW customers with adopting more eco-friendly attitudes to doing business. A major initiative which has recently been revitalised by FLOW is the company’s e-billing project, which sees customers receiving monthly bills via e-mail as well as via FLOW’s online portal.

“Our fairly new e-billing project has been reaping tremendous success in reducing the paper consumption aspect of our business since we launched a couple months ago. It also offers customers greater convenience and the ability to access and monitor their monthly bills from anywhere in the world. We currently offer a reward to customers who opt to receive an electronic bill,” Wallen-Bryan explained.

FLOW said it also has a number of other programmes and processes in place to support the eco-friendly disposal of items like copper waste and electronic equipment, along with recycling programmes that see the company working with third-party agents to reuse items such as spent toner cartridges. FLOW said it exported 100 metric tonnes of copper waste in 2016.

According to the release, electronic waste products like old phones, parts and batteries are usually stored for a period then collected by a supplier who may scrap the items and responsibly dispose of unusable parts. While FLOW does not currently have a formal programme for mobile phones and batteries, Wallen-Bryan indicated that “we do accept those items when customers take them in to us. Most old phones are usually collected during our popular trade-in specials”.

She further added that the company collected more than 300 unwanted cellphones during a recently concluded sale.

FLOW said it also made an unexpected discovery a few years ago with the installation of the building banners at its Carlton Crescent location.

“We realised that use of the banners, which primarily serves a marketing function, also saves on our energy consumption at our corporate head office. Though these banners are fairly expensive to produce, the savings so far exceed the cost of production and installation, so it’s really a win-win situation,” Wallen-Bryan said.

When asked about the priority placed on responsible waste disposal practices, Wallen-Bryan said: “As a company who has been in Jamaica for more than 140 years, we feel obligated to do our part to preserve the communities which we serve. Built into every programme is an environmental requirement that begins at the point of purchase to the end of the life cycle of each product used in our operations.”

While FLOW has invested significantly in recycling programmes, the firm said it also supports annual tree-planting programmes such as the annual Forest Trek by the Forestry Department. Further, the company said, through its foundation it has invested in programmes which seek to preserve the green environment and create awareness about its importance.

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